Summary
Sales Ambassadors deliver personalized, high-quality service to build lasting client relationships and drive sales. They provide thoughtful styling recommendations, utilize digital tools for clienteling, and support store initiatives and standards. This role contributes to team goals and can serve as a pathway to future management opportunities.
Responsibilities
- Deliver exceptional customer service by understanding needs and offering personalized styling recommendations.
- Drive individual and team sales results, meeting key performance indicators such as SPH and data capture.
- Utilize CRM and digital tools (e.g., Polo connect) to capture customer data and support clienteling efforts.
- Coach and guide Brand Ambassadors to foster customer-centric behaviors and relationship-building skills.
- Maintain store visual standards and participate in store initiatives, community outreach, and hiring efforts.
- Balance tasks on the sales floor while prioritizing the customer experience and supporting operational needs.
Requirements
- Sales experience in a high-volume, specialty, or high-profile retail environment preferred.
- Strong communication and interpersonal skills with the ability to build customer relationships.
- Ability to stand, walk, and operate the register for multiple hours and maneuver around the sales floor and stock areas.
- Ability to lift up to 30 lbs and climb moderately as needed.
- Willingness to work a flexible schedule including days, evenings, and weekends; experience using digital selling tools preferred.
