SummaryAs a Retail Associate at Bal Harbour, you will play a vital role in enhancing the client experience during the most magical time of the year. Reporting to a Senior Manager, you will ensure exceptional customer service by leading with a people-first mentality.
Responsibilities- Warmly welcome clients into Neiman Marcus at store entrances and within departments, transitioning them to appropriate associates based on service needs.
- Serve in different areas of the store based on business needs.
- Process efficient Point of Sale transactions as needed.
- Handle escalated issues by connecting customers with management team members.
- Follow up on customer requests, questions, and needs.
- Support BOPIS and Curbside pickup, Alterations in partnership with Operations team and Managers on duty.
- Assist with Fitting Room Experiences when needed.
- Enhance client experience by introducing services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery.
Requirements- Minimum 1 year of experience in customer-centric roles with proven ability to sell products and services.
- Familiarity with retail and mobile technologies.
- Willingness to work a flexible schedule including nights, weekends, and holidays.
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