Summary
The Retail Operations Manager will drive operational excellence across Brioni's retail network in New York, ensuring consistency, efficiency, and scalability of store operations. Reporting to the Retail Director US, this role partners with HQ and cross-functional teams to strengthen operational discipline and elevate the client experience. The role includes overseeing POS and inventory systems, leading store visits, and managing logistics and vendor relationships.
Responsibilities
- Lead execution and continuous improvement of retail operating standards across all locations.
- Conduct regular store visits to assess performance, identify gaps, and implement corrective actions.
- Maintain and evolve the Store Operations Manual and act as escalation point for operational issues.
- Oversee POS ecosystem (XStore, SAP), analyze sales and operational data to drive decisions and accuracy.
- Manage end-to-end inventory operations, cycle counts, and discrepancy resolution across channels.
- Oversee logistics, store facilities, vendor relationships, and lead store openings, renovations, and closures.
- Drive after-sales processes, onboarding and operational training, and rollout of new policies and tools.
Requirements
- 5+ years of retail operations experience in a luxury or multi-unit environment.
- Strong understanding of POS systems (XStore, SAP) and retail operational processes.
- Advanced analytical skills with the ability to translate data into actionable insights.
- Proven ability to lead cross-functional initiatives and execute projects end-to-end.
- Experience managing vendors, operational cost control, and compliance with regulatory requirements.
- Effective communicator with strong organizational skills and flexibility to support key retail periods; ability to travel up to 30%.
