SummaryAs a Sales Advisor at Richemont Americas in Chicago, you will serve as an Ambassador of the Maison, responsible for achieving personal sales targets through an exclusive Brand experience. You will nurture and develop a base of high-end clients while actively participating in the daily operations of the boutique.
Responsibilities- Achieve key performance benchmarks to contribute to the boutique and brand fiscal strategy.
- Professionally represent the brand in compliance with group sales policies and procedures.
- Be attentive, responsive, and versatile to client requests, balancing local brand initiatives and client product expectations.
- Consistently achieve and/or exceed individual and Boutique overall monthly sales targets.
- Provide excellent client experience by maintaining the highest degree of courtesy and professionalism.
- Lead and manage all steps of the sale ceremony professionally according to the brand’s policy.
- Negotiate and handle objections with ease.
- Identify potential sales leads and perform targeted follow-up to generate product selling opportunities.
- Participate in networking events to generate traffic and brand exposure.
- Maintain CRM efficiency and build long-lasting business relationships.
- Capture consistent, accurate, and relevant client data to build lasting relationships.
- Resolve client issues/concerns and escalate as needed to Management.
- Partner with Management to develop plans for in-store and offsite events.
- Adhere to Richemont and A. Lange & Söhne social media guidelines.
- Maintain presentable and professional attire and language within the boutique.
Requirements- Possess a ‘can do’ attitude and understanding of Luxury client experience.
- Bachelor’s Degree.
- 5+ years of prior work experience in the timepiece-related field.
- Exhibit critical thinking skills and solution-oriented mindset.
- Availability and flexibility to work according to the Boutique schedule.
- Strong verbal, written, and organizational skills.
- Proficiency with MS Office and Excel software.
- Secondary language is a plus.
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