Summary
Sales Ambassadors deliver personalized, high-touch customer service on the sales floor, using product knowledge and styling expertise to create exceptional client experiences. This store-based role focuses on building lasting client relationships, leveraging digital tools for clienteling, and contributing to store sales goals. It is an entry-level sales position with opportunities to progress into management.
Responsibilities
- Provide exceptional customer service and personalized styling recommendations based on customer needs.
- Drive individual sales performance and support team achievement of monthly and quarterly targets.
- Develop business through outreach, wardrobing, and use of digital tools to enhance client relationships.
- Capture and maintain customer data using CRM tools to support clienteling and follow-up.
- Coach and guide Brand Ambassadors to uphold customer-centric behaviors and service standards.
- Maintain store visual standards and participate in store initiatives, training, and community outreach.
- Support recruiting efforts and provide feedback to management on category and customer opportunities.
Requirements
- Sales experience in a high-volume or specialty retail environment preferred.
- Strong communication and interpersonal skills with the ability to build customer relationships.
- Comfort operating register systems, standing and walking for extended periods, and working on the sales floor and in dressing rooms.
- Ability to lift and carry up to 30 lbs and perform moderate climbing as needed.
- Willingness to work a flexible schedule including days, evenings, and weekends.
- Experience using digital selling tools and CRM systems preferred.
