Senior Client Advisor - Cabazon Outlet

Summary

The Senior Client Advisor delivers a memorable, sophisticated client experience while supporting boutique leadership and upholding brand standards. This role coaches and mentors the sales team, drives store KPIs such as consignment, appointments, repurchase rate, UPT and conversion, and may act as manager on duty. The SCA also manages clienteling activities to build and retain a strong client portfolio.

Responsibilities

• Provide impeccable, tailored service and execute the sales ceremony.
• Coach and mentor sales team members and share product knowledge.
• Drive individual and store KPIs including consignment, appointments, repurchase rate, UPT, conversion and CRM data enrichment.
• Act as manager on duty when required and perform opening and closing procedures, including holding store keys as needed.
• Maintain visual merchandising standards and support inventory and boutique operations.

Requirements

• 3+ years of luxury retail sales experience.
• Experience with both women’s and men’s ready-to-wear.
• Excellent written and verbal communication skills.
• Results-driven with leadership capabilities and adaptability in a fast-paced environment.
• Flexible availability including evenings, weekends and holidays.