Sales Ambassador

Summary

Sales Ambassadors curate exceptional lifestyle experiences and build lasting client relationships through personalized styling and deep product knowledge. They drive sales by leveraging clienteling, digital tools, and outreach while supporting the store team and upholding Ralph Lauren brand standards. This is a customer-facing retail role focused on delivering a premium shopping experience and developing toward future management opportunities.

Responsibilities

• Deliver exceptional customer service with personalized styling recommendations and product expertise.
• Drive individual and store sales by meeting KPIs and supporting monthly, quarterly, and annual sales plans.
• Leverage CRM and digital tools (eg, Polo Connect) for clienteling, outreach, and data capture.
• Coach and guide Brand Ambassadors to reinforce customer-centric behaviors and relationship-building skills.
• Maintain store visual standards and execute merchandising guidelines.
• Participate in store and community initiatives, training, and team hiring efforts.
• Balance tasks across sales floor, stock/dressing room, and cashwrap while prioritizing the customer experience.

Requirements

• Sales experience in a high-volume, specialty, or high-profile retail environment preferred.
• Strong communication and customer relationship skills with an ability to build rapport.
• Comfort using digital selling tools and CRM for client outreach and follow-up.
• Ability to stand and walk for long periods, operate a register, and lift up to 30 lbs.
• Willingness to work a flexible schedule including days, evenings, and weekends.
• Ability to collaborate effectively with managers and colleagues to support team objectives.