Summary
Sales Ambassadors curate exceptional lifestyle experiences for customers on the sales floor, delivering personalized styling, detailed product knowledge, and elevated service. They build and maintain client relationships through active listening, outreach, and the use of digital tools to drive sales and repeat business. The role supports store performance by meeting individual KPIs and coaching colleagues to uphold brand standards.
Responsibilities
- Deliver exceptional customer service with personalized styling recommendations and product expertise.
- Leverage clienteling and CRM tools to capture meaningful customer data and support outreach.
- Drive sales performance by meeting individual KPIs and supporting team sales plans.
- Coach and guide Brand Ambassadors to strengthen customer-centric behaviors and selling skills.
- Maintain store visual standards and execute merchandising per brand guidelines.
- Participate in store and company initiatives, community outreach, and team training.
- Provide feedback to management on category opportunities and customer needs.
- Support recruiting and sourcing of top talent for the store.
- Adapt presentation for both in-person and remote customers and utilize digital selling tools.
Requirements
- Sales experience in a complex, high-volume, or specialty retail environment preferred.
- Strong communication and relationship-building skills with customers and team members.
- Ability to operate the register and use digital tools for selling and clienteling.
- Ability to stand, walk for multiple hours, and lift up to 30 lbs.
- Flexible availability to work days, evenings, and weekends as required by the business.
- Ability to maneuver the sales floor, stock/dressing room, cashwrap, and follow store procedures.
