Summary
Sales Ambassadors deliver exceptional, personalized service to customers on the sales floor to represent the Ralph Lauren lifestyle and drive individual and store performance. This role focuses on clienteling, product knowledge, and leveraging digital tools to grow personal business and deepen customer relationships. Sales Ambassadors also support team development and uphold the stores visual and operational standards.
Responsibilities
- Provide outstanding customer service through personalized styling, product expertise, and attentive client interactions.
- Drive sales and meet individual KPIs by promoting comprehensive wardrobing, outreach, and leveraging digital clienteling tools.
- Capture customer data in CRM tools (e.g., Polo Connect) to support ongoing client relationships and business initiatives.
- Coach and guide Brand Ambassadors to foster customer-centric behaviors and relationship-building skills.
- Support store visual standards and use company guidelines to maintain merchandising presentation.
- Participate in store and company initiatives, community outreach, and team training to achieve business results.
- Provide feedback to management on category opportunities and contribute to hiring and talent sourcing efforts.
- Adapt selling approach for in-person and remote customers to meet varied customer needs.
Requirements
- Sales experience in a specialty, high-volume, or high-profile environment preferred.
- Strong communication and interpersonal skills with ability to build lasting customer relationships.
- Comfort using registers and digital sales/clienteling tools.
- Ability to stand, walk, and operate on the sales floor for extended periods and lift up to 30 lbs.
- Flexible availability including days, evenings, and weekends to meet business needs.
- Ability to work collaboratively in a fast-paced retail environment and support team objectives.
