Summary
Sales Ambassador responsible for delivering exceptional customer service and personalized styling while driving sales and supporting team development. Acts as an ambassador of the brand, engages in clienteling using digital tools, and supports store standards and initiatives. Role involves flexible scheduling including days, evenings, and weekends and may lead to management opportunities.
Responsibilities
- Deliver exceptional customer service with detailed product knowledge and personalized styling recommendations.
- Strategize personal business growth through wardrobing, outreach, and digital clienteling.
- Support team in achieving monthly, quarterly, and annual sales goals and KPIs.
- Coach and guide Brand Ambassadors to develop customer centric behaviors and relationship skills.
- Utilize CRM tools to capture customer data and support clienteling initiatives.
- Participate in store and company initiatives and community outreach efforts.
- Maintain store visual standards using company visual techniques and guidelines.
- Assist in talent sourcing and support a professional, inclusive team environment.
Requirements
- Sales experience in a specialty retail or high-volume environment preferred.
- Strong communication skills with customers and store personnel.
- Ability to operate register, stand, walk, and move for multiple hours and lift up to 30 lbs.
- Ability to work a flexible schedule including days, evenings, and weekends.
- Comfort using digital sales tools and CRM for clienteling preferred.
- Ability to maneuver around sales floor, dressing room, cashwrap, and office areas.
- Ability to build and maintain positive working relationships with customers and co-workers.
