SummaryAs a Sales and Purchasing Advisor at Watchfinder in New York, you will play a crucial role in buying and selling pre-owned watches, delivering exceptional customer experiences, and supporting the team in achieving sales targets. You will work closely with the Head of Business Development and demonstrate strong communication and negotiation skills.
Responsibilities- Manage and make appointments via the diary system, adhering to the appointment-only policy.
- Buy, sell, and negotiate prices of watches, including part exchanges, to secure deals with optimal margins.
- Ensure compliance with sales, financial, and security procedures as outlined by HQ.
- Welcome customers viewing watches, demonstrating excellent customer service skills.
- Manage the customer sales process from contact to after-sales.
- Understand stock control procedures and conduct daily and monthly stock takes.
- Handle live orders post-payment and address after-sales queries.
Requirements- Experience working with Key Performance Indicators (KPIs).
- Ability to negotiate, ideally with part exchanges involved.
- Ability to absorb technical information and follow instructions precisely.
- Results-driven and motivated.
- Personable with a polite manner.
- Highly organized with the ability to prioritize workload.
- Strong communication skills and confidence.
- Experience in one-to-one customer interactions, sales, and negotiation in a retail setting, with telephone sales experience.
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