Summary
Brand ambassador responsible for delivering exceptional client service and driving sales on the retail floor. Acts as a product and service expert to elevate the customer experience from welcome to close. Supports store operations, visual merchandising and team collaboration to achieve store goals.
Responsibilities
- Strive to meet or exceed store goals and personal KPIs through proactive selling.
- Initiate and leverage sales opportunities with existing and prospective customers and develop client relationships.
- Maintain customer correspondence and follow established sales techniques and service standards.
- Develop and maintain strong product knowledge and industry awareness, including competitor familiarity.
- Perform opening and closing duties and assist with inventory and special projects as needed.
- Support visual merchandising standards and maintain professional appearance and behavior.
- Partner with the team to achieve store goals and participate in training of new sales associates when requested.
Requirements
- Minimum of 3 years' experience in luxury retail, including high-end watch sales.
- Proven success in client service within a luxury environment.
- Strong organization, communication, follow-up skills and attention to detail.
- Results-oriented and self-motivated with ability to handle multiple demands simultaneously.
- Flexible availability including weekends and ability to work 40 hours per week.
- Computer proficiency required.
