Summary
Join the store team as a Sales Associate at the Charlotte Premium Outlet to drive sales and deliver an exceptional client experience through clienteling, styling expertise, and strong product knowledge. The role supports daily store operations and contributes to a welcoming environment that encourages repeat business.
Responsibilities
- Achieve or exceed individual and store sales and commercial KPIs
- Provide an elevated guest experience and ensure the store is client ready
- Build sales through styling expertise and product knowledge
- Execute client journey behaviors to drive repeat business
- Capture and maintain client data and cultivate client relationships
- Initiate client contact and follow up on sales and inquiries
- Collaborate and communicate openly with colleagues and management
- Maintain organized sales floor and stockroom
- Adhere to company policies and procedures
Requirements
- 1+ years experience in retail, sales, or industry adjacent customer service role
- Experience generating sales and developing client relations
- Strong verbal and written communication skills
- Excellent organizational, follow up, and time management skills
- Passion for the brand and product offering
- Computer skills including POS operation and Microsoft Office navigation
- Flexibility to work evenings, weekends, and holidays
- Demonstrated customer empathy and commitment to delivering excellence
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