Sales Associate

Summary

The Sales Associate is an in-store, commission-based role focused on developing deep, long-lasting client relationships to drive sales, service, and loyalty. The role requires meeting and exceeding sales targets, using multiple technology channels and social media to engage clients, and maintaining product knowledge across store categories. The associate will work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Deliver extraordinary customer service and exceed sales and service goals
• Build and maintain a loyal personal client base through acquisition and retention
• Attend product and vendor education sessions and store seminars
• Perform floor recovery, visual merchandising, price changes, and sales support tasks
• Communicate proactively with clients via phone, mail, and electronic methods about events and merchandise
• Resolve customer service issues and escalate to management when needed
• Comply with health, safety, privacy, and cybersecurity policies

Requirements

• Minimum 4+ years experience in a commission-based luxury sales environment
• Proven track record of achieving and exceeding sales quotas
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Collaborative team player with strong interpersonal skills
• Skilled at using social media and technology to build a personal brand and client relationships
• Broad product knowledge across store categories and proactive about new merchandise