SummaryAs a Sales Associate at Holt Renfrew, you will develop deep, long-lasting relationships with customers, driving sales, service, and loyalty in a luxury retail environment. Your compensation will be commission-based, directly tied to your sales volume results.
Responsibilities- Consistently deliver extraordinary service to all customers.
- Exceed all sales and service goals and targets.
- Build a loyal personal client base by acquiring new customers, developing existing clients, and retaining loyal clients.
- Attend educational sessions including product knowledge, vendor, and Holt Renfrew seminars.
- Perform floor recovery, visual merchandising, price change, and related sales support tasks.
- Communicate with personal clients through various methods regarding in-store events, merchandise requests, and sales follow-up.
- Resolve customer service issues and partner with selling management on issues outside of guidelines.
- Comply with all Health & Safety policies and requirements.
- Ensure compliance with privacy policies, regulations, and cyber security measures.
- Perform other duties as assigned.
Requirements- Minimum of 4+ years experience in a commission-based luxury sales environment.
- Consistent sales performance with demonstrated results in achieving and exceeding sales quotas.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
- Highly collaborative and team-oriented.
- Leverage social media platforms to promote as a fashion influencer and build personal brand.
- Skilled at using technology to strengthen relationships and drive new client acquisition.
- Proactively reach out to clients to share new fashion trends and merchandise.
- Strong understanding of current and emerging fashion trends.
- Broad range of product knowledge across all merchandise categories.
- Initiative to stay informed on new merchandise deliveries to maximize selling potential.
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