Summary
The Sales Associate cultivates lasting customer relationships to drive sales and loyalty in a luxury retail environment. This commission-based role requires meeting sales targets, delivering exceptional service, and supporting store operations and merchandising.
Responsibilities
- Deliver extraordinary service to all customers
- Exceed sales and service goals and targets
- Build and maintain a loyal personal client base through acquisition and retention
- Attend product knowledge and vendor educational sessions
- Perform floor recovery visual merchandising and price changes
- Communicate with clients via phone mail and electronic methods for events and follow up
- Resolve customer service issues and escalate to management when needed
- Comply with health safety privacy and cyber security policies
- Perform other duties as assigned
Requirements
- Minimum of 4 years experience in a commission-based luxury sales environment
- Demonstrated consistent sales performance achieving and exceeding quotas
- Flexible schedule including evenings weekends and holidays
- Collaborative team orientation and strong interpersonal skills
- Ability to use social media to promote personal brand and acquire clients
- Skilled using multiple technology channels to strengthen relationships
- Strong understanding of current and emerging fashion trends
- Broad product knowledge across store merchandise categories
- Proactive about staying informed on new merchandise deliveries
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