Summary
Provide exceptional, commission-driven sales and personalized client service on the retail floor for leather goods. Build and maintain a loyal personal client base through proactive outreach, product knowledge, and targeted recommendations. Support visual merchandising and participate in training to maximize sales and client retention.
Responsibilities
- Deliver excellent customer service to all clients and exceed sales and service targets.
- Develop and grow a loyal personal clientele by acquiring new clients and nurturing existing relationships.
- Communicate with clients about events, product requests, and post-sale follow up via phone, email, and app platforms.
- Perform merchandising tasks including remerchandising, visual merchandising, price changes, and related floor duties.
- Attend product and vendor trainings as well as internal Holt Renfrew workshops.
- Resolve customer service concerns and escalate to sales management when needed.
Requirements
- Minimum 4 years of experience in a commission-based sales environment with a strong track record of meeting and exceeding sales quotas.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
- Strong collaboration and team-oriented approach.
- Proficiency using multiple technology channels to engage clients and manage relationships; familiarity with clienteling apps (Holt Renfrew 360 preferred).
- Active use of social media to build a personal brand and client following.
- Extensive product knowledge across store categories and a good understanding of current and emerging fashion trends.
