Summary
The Sales Associate develops deep, long-lasting relationships with customers to drive sales, service, and loyalty. This commission-based in-store role focuses on delivering extraordinary customer service, meeting and exceeding sales targets, and supporting store merchandising and operational activities. The role requires proactive client outreach and strong product and fashion trend knowledge.
Responsibilities
- Consistently deliver exceptional customer service and exceed sales and service goals
- Build and maintain a loyal personal client base through acquisition, development, and retention
- Attend product and vendor training sessions and participate in store workshops
- Perform floor recovery, visual merchandising, price changes, and related sales support tasks
- Communicate regularly with personal clients via phone, mail, and electronic channels for events, follow-up, and promotions
- Resolve customer service issues and escalate when outside guidelines; comply with Health & Safety policies
Requirements
- Minimum 4+ years experience in a commission-based luxury sales environment with consistent sales performance
- Proven ability to achieve and exceed sales quotas and contribute to department financial objectives
- Flexible availability including evenings, weekends, and holidays
- Highly collaborative team player with strong interpersonal skills
- Skilled in using multiple technology channels and social media to drive client acquisition and engagement; familiarity with client apps and CRM tools
- Broad product knowledge across merchandise categories and a strong understanding of current and emerging fashion trends
