Summary
The Beauty Advisor develops deep, long-lasting customer relationships to drive sales, service, and loyalty. This commission-based role requires delivering exceptional customer experiences, exceeding sales targets, and maintaining expert product knowledge. The advisor supports brand initiatives, client communications, and in-store merchandising to grow personal and brand performance.
Responsibilities
- Consistently deliver extraordinary service to all customers and exceed personal sales and brand targets
- Build and maintain a loyal personal client base by acquiring new customers and developing existing relationships
- Share expert product knowledge with the store selling team and attend all educational sessions
- Maintain relationships with buyers, vendors, and selling management and communicate suggestions to store management
- Drive brand sales through event execution, marketing opportunities, and assortment recommendations
- Perform floor recovery, visual merchandising, price changes, and related sales support tasks
- Communicate regularly with personal clients regarding events, merchandise requests, and post-sale follow up
- Resolve customer service issues and partner with selling management on escalated matters
- Ensure compliance with privacy policies, regulations, and cyber security measures
- Perform other duties as assigned to support store operations
Requirements
- High school diploma
- Minimum of two years experience in a commission-based sales environment
- Proven ability to exceed sales targets and work collaboratively in a team-oriented environment
- Make-up artistry or aesthetics certificate may be required for certain brands
- Prior luxury retail sales experience preferred
- Fully bilingual in French and English
- Ability to work a flexible schedule including nights, weekends, and holidays and to multi-task in a fast-paced environment
