Summary
Sales Associate responsible for developing long-term client relationships to drive sales, service, and loyalty. This commission-based role focuses on delivering exceptional customer service, achieving sales targets, and supporting merchandising and client outreach across store merchandise categories. The role requires proactive client engagement and strong product knowledge.
Responsibilities
- Consistently deliver extraordinary service to all customers and exceed sales and service goals
- Build and maintain a loyal personal client base through acquisition, development, and retention
- Attend product knowledge, vendor, and company training sessions
- Perform floor recovery, visual merchandising, price changes, and related sales support tasks
- Communicate regularly with personal clients about events, merchandise requests, follow-up, and birthdays
- Resolve customer service issues and partner with selling management on escalations
- Ensure compliance with health & safety policies, privacy regulations, and cybersecurity measures
Requirements
- Minimum of 4 years experience in a commission-based luxury sales environment
- Proven track record of meeting and exceeding sales quotas
- Availability to work a flexible schedule including evenings, weekends, and holidays
- Highly collaborative with the ability to work in a team-oriented environment
- Leverages social media and multiple technology channels to promote personal brand and engage clients
- Broad product knowledge across all store merchandise and strong understanding of current and emerging fashion trends
- Proactive in staying informed on new merchandise deliveries to maximize selling potential
