Sales Manager - Jewelry

Summary

The Jewelry Client Development Manager leads a team of Jewelry Style Advisors to drive sales and build lasting client relationships through coaching, clienteling, and onboarding. This role focuses on developing selling skills, coordinating training and performance management, and maintaining high visibility on the selling floor to ensure exceptional customer experiences and achievement of sales goals.

Responsibilities

• Coach and develop Style Advisors to improve selling and clienteling skills.
• Onboard new hires and deliver ongoing product and policy training.
• Maintain high floor presence to support sales and resolve client issues.
• Drive client acquisition and retention through appointments outreach and events.
• Leverage technology and clienteling tools to track client history and drive sales.
• Manage special order and repair processes and jewelry inventory systems.
• Plan and maximize client appointments to achieve sales and event targets.
• Recruit to fill open positions and address performance issues as needed.

Requirements

• Minimum 3 years of management experience with comparable volume or proven track record.
• Flexible availability including evenings weekends and holidays.
• Proficiency with technology including Word and Excel and clienteling tools.
• Four year degree and or GIA certification preferred.
• Strong leadership communication and organizational skills.
• Ability to build client relationships and drive repeat business.
• Comfortable working in a fast paced changing retail environment.