SummaryAs a Sales Manager, you will act as a focal point in the business, linking sales, operations, and clients to ensure exceptional client service and achieve company objectives. You will plan and execute the Floor and Showroom business plan, manage a high-performing team, and maintain streamlined, client-oriented processes.
Responsibilities- Ensure exceptional client service for both internal and external clients.
- Identify and spread best practices throughout the business.
- Meet profit targets and manage discounts and costs within budget.
- Achieve floor sales targets and department KPIs.
- Manage performance of floor colleagues and provide development opportunities.
- Conduct competitor analysis and represent the Showroom at meetings.
- Organize tasks in line with policies and procedures.
- Maintain visual merchandising standards.
- Manage till and transactional procedures.
- Participate in training and meetings as required.
- Ensure adherence to company dress code standards.
- Handle client repairs and size timepieces when needed.
- Complete ad hoc duties as assigned by management.
Requirements- Jewelry or watch product knowledge.
- Advanced selling and negotiation skills.
- External Jewelry or Retail qualifications.
- Proven sales and management achievements.
- Experience in inspiring and motivating teams.
- Comfort with high price points.
- Retail management experience in a luxury environment.
- Ability to develop and implement business strategies.
- Numerate with ability to analyze sales performance.
- Proficiency in POS systems and Microsoft Office.
- Ability to thrive in a fast-paced, high-volume location.
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