Summary
The Team Manager will lead and inspire a retail sales team to deliver exceptional client experiences and achieve business and category goals. This role requires hands-on leadership on the selling floor, coaching Client Advisors, supporting store operations, and representing the brand through strong image and client engagement.
Responsibilities
- Coach and support Client Advisors on the selling floor to drive sales performance.
- Lead opening and closing as Manager on Duty and run morning briefings.
- Develop team selling across all product categories and conduct performance conversations.
- Drive clienteling activities and utilize client management tools to grow client base.
- Manage customer flow and resolve service issues to retain client relationships.
- Partner with Store Director and Merchandising to optimize category performance and product feedback.
- Maintain visual merchandising standards and organization of store assets and consignment program.
- Coordinate schedules and floor coverage based on peak hours and business needs.
- Support local events and product launches to meet client attendance and sales targets.
Requirements
- Minimum 2 years of sales management experience in retail or luxury retail.
- Bachelor's degree preferred.
- Ability to analyze sales reports and identify business trends.
- Proven track record of driving client experiences and measurable results.
- Proficiency with Microsoft Office including Word Excel PowerPoint Outlook.
- Strong communication organizational and leadership skills.
- Passion for the fashion industry and professional presentation.
- Flexibility to work evenings weekends and holidays per retail schedule.
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