Summary
Reporting to the Store Manager or Director, the Seasonal Client Advisor supports the full client experience by delivering personalized service, executing store operations and visual merchandising tasks, and representing brand standards. This role partners with sales, operations, visual merchandising, and management to ensure smooth front of house and back of house activities during the seasonal period.
Responsibilities
- Welcome clients and provide an elevated client experience to meet individual and team objectives.
- Engage with clients to build relationships and understand their needs.
- Support Client Advisors and assist with product retrieval and delivery between BOH and sales floor.
- Execute product care requests and create tickets as needed.
- Assist with visual merchandising including organizing and repositioning displays.
- Contribute to inventory preparation and execution as requested by management.
- Maintain BOH organization and handle product go-backs and assortment tasks.
- Participate in team activities and uphold company policies and grooming standards.
- Perform additional duties as required by management.
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment.
- Experience in hospitality or other client oriented service roles is acceptable.
- Client centric with strong interpersonal and problem solving skills.
- Professional presentation and effective verbal and written communication skills in English.
- Dependable, punctual, flexible, and team oriented.
- Technologically savvy with proficiency in Microsoft tools.
- Ability to analyze sales reports and strong attention to detail.
- Additional languages such as Spanish Mandarin or Cantonese preferred but not required.
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