Seasonal Concierge

Summary

The Seasonal Concierge welcomes clients and delivers exceptional service during Holt Renfrew's Holiday 2026 season. This in-store role supports memorable client experiences, store information needs, and holiday events.

Responsibilities

• Welcome clients and provide an extraordinary level of service.
• Share information about the store, products, services, and local community.
• Respond to inquiries in person, by phone, and by email, resolving client needs professionally.
• Process gift cards and provide point-of-sale support.
• Support holiday events and other in-store experiences.

Requirements

• Previous experience in a customer service environment.
• Strong communication and relationship-building skills, with a passion for exceptional client experiences.
• Confidence using technology and computer applications.
• A collaborative approach and ability to thrive in a fast-paced environment.
• High school diploma.
• Flexibility to work up to 39 hours per week, including evenings, weekends, and holidays.