Seasonal Customer Experience Specialist - Newport Beach

Summary

The Seasonal Customer Experience Specialist provides outstanding customer service by engaging with customers, supporting stylists, processing merchandise, and assisting with in-store events and back of house operations. This role requires adaptability, initiative, and the ability to perform physical tasks including lifting and light cleaning duties. The specialist will also handle customer communications via phone and email and may open or close the building for some shifts.

Responsibilities

• Welcome and engage customers using effective storytelling and active listening
• Connect customers to services such as online order pickup, alterations, styling, returns, and gift wrapping
• Answer phones and communicate professionally via email and in person
• Support inventory management and maintain organization and cleanliness of the store
• Assist with event execution including RSVPs and door greeter duties
• Perform opening and closing procedures and follow security protocols for some shifts
• Carry out light cleaning tasks such as sweeping, dusting, vacuuming, and restroom maintenance
• Assist with handling merchandise, including lifting and reaching for items

Requirements

• High level of ownership, accountability and initiative
• Ability to identify customer needs and build solutions to meet expectations
• Ability to adapt quickly to new initiatives, concepts, and services
• Proven success working in a fast paced environment with multi tasking ability
• Ability to frequently lift and carry 1-25 pounds and occasionally 25-50 pounds
• Comfort with continuous movement and physical tasks for 6-8 hours per shift
• Basic understanding of technology tools and computer applications such as email and scheduling systems