Seasonal Customer Service Representative - South Coast Plaza

Summary

Seasonal customer service role focused on delivering a seamless and friendly experience for store customers. The position involves assisting with transactions, using store technologies, resolving customer issues, and supporting team initiatives with a flexible schedule that varies by week.

Responsibilities

• Assist customers with a variety of transactions and provide friendly service
• Demonstrate expertise in store technologies and multiple operating systems
• Defuse customer situations and provide timely resolutions
• Ensure security and privacy of customer information
• Promote programs such as the rewards program to customers
• Inspire trust and positive relationships within the team
• Work varied hours based on business and department needs

Requirements

• Ability to build effective relationships with customers peers and leadership
• Proficiency with MS Windows iOS and Android
• Clear effective communication and strong interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Accountability initiative and high level of ownership
• Ability to work a flexible schedule based on department needs
• Physical ability to move continuously 6-8 hours including bending reaching and lifting up to 25 pounds