Summary
Seasonal customer service role supporting store operations and customer transactions with a focus on problem solving, technology use, and fostering positive team relationships. The schedule varies by week to meet business needs and the role emphasizes flexibility and customer obsession.
Responsibilities
- Assist customers with a variety of transactions and provide a seamless friendly experience
- Use and demonstrate expertise in store technologies and operating systems
- Defuse customer situations and provide timely effective resolutions
- Ensure security and privacy of customer information through compliance and education
- Motivate customers to adopt store initiatives such as rewards programs
- Inspire trust and positive relationships among team members
- Work a flexible schedule to meet department and business needs
- Handle merchandise including lifting and reaching for items during transactions
Requirements
- Customer focused with strong relationship building skills
- Proficiency with multiple operating systems such as MS Windows iOS and Android
- Clear effective communication and strong interpersonal skills
- Ability to prioritize multiple tasks in a fast paced environment
- Accountability initiative and a high level of ownership
- Ability to work a flexible schedule based on department needs
- Physical ability to move continuously for 6-8 hours with frequent bending twisting and reaching
- Ability to lift regularly up to 10 pounds and occasionally up to 25 pounds
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