Summary
The Selling Supervisor for the Men's Universe supports the client experience and sales objectives at the Maison Madison flagship boutique. This role is responsible for prioritizing and organizing the selling floor, supporting transactions and after-sales service, and maintaining asset protection and operational standards in a fast-paced luxury environment.
Responsibilities
- Achieve individual and boutique sales targets and contribute to the team’s collective goals.
- Organize, stock, and maintain the selling floor including merchandising, replenishment, and VM guidelines.
- Process transactions accurately and maintain CRM and POS records; support opening and closing procedures and till reconciliation.
- Manage returns and exchanges in accordance with store policies and escalate exceptional requests to management.
- Support inventory preparation and participate in monthly cycle counts and physical inventory as directed.
- Maintain asset protection standards, key log controls, alarm and store access protocols.
- Provide high levels of client service including greeting, assisting, and packaging at POS.
Requirements
- 2+ years of experience in sales and/or a supervisory capacity; luxury retail experience preferred.
- Strong leadership, communication, and organizational skills with the ability to multitask.
- Self-starter who can work independently and collaboratively within a team.
- Open availability to meet the needs of the business and regular in-person attendance at the designated work location.
- Ability to lift 0-25 lbs without assistance and maintain a well-organized workstation.
- Commitment to following asset protection and POS accuracy procedures.
