Summary
The Senior Client Advisor will assist store leadership to drive sales results, train and supervise client advisors, manage merchandise, and support daily store operations while representing the brand and delivering exceptional client experiences.
Responsibilities
- Provide supervision and guidance to client advisors on the selling floor to maximize performance.
- Partner with team manager to support coaching and feedback to achieve business goals.
- Assist in development and onboarding of new client advisors and facilitate training.
- Deliver exceptional client service by greeting, listening, and assisting clients to meet their needs.
- Act as a brand ambassador and attract new clients through community networking.
- Drive and exceed individual KPI and sales targets through high quality service.
- Perform floor leadership duties including opening and closing the store and organizing coverage.
- Maintain visual standards and merchandise presentation according to brand guidelines.
- Support store operations and serve as first point of contact for difficult client issues.
Requirements
- Sales management experience in retail, luxury retail, or service industry preferred.
- Bachelor's degree in a related field preferred.
- Proven ability to drive positive customer experiences and measurable results.
- Ability to manage competing priorities in a fast paced environment.
- Proficiency with Microsoft Office including Word Excel PowerPoint Outlook.
- Strong verbal and written communication and organizational skills.
- Industry awareness and strong business acumen.
- Passion for the fashion industry.
- Flexibility to work retail schedule including evenings weekends and holidays.
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