Summary
The Senior Client Advisor will assist the Store Director and Team Manager in driving sales, training and supervising Client Advisors, managing merchandise and supporting daily store operations. This leadership role requires relationship building, client service excellence and representing the brand as an ambassador.
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to drive sales performance
- Partner with Team Manager to deliver coaching and feedback to achieve business goals
- Assist in development and onboarding of new Client Advisors and facilitate training
- Deliver exceptional client service by greeting, listening and assisting clients
- Maintain strong product knowledge and represent brand history and heritage
- Attract new clients through community networking and brand ambassadorship
- Perform floor leadership duties including opening and closing the store and organizing coverage
- Uphold visual display standards and support daily store operations in management absence
Requirements
- Sales management experience in retail or luxury retail preferred
- Bachelor’s degree in a related field preferred
- Proven ability to drive customer experiences that build loyalty and deliver results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Office including Word Excel PowerPoint Outlook
- Strong verbal and written communication and organizational skills
- Passion for the fashion industry and industry awareness
- Flexibility to work retail schedule including evenings weekends and holidays
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