Summary
The Senior Client Advisor supports the Store Director and Team Manager in driving sales, training and supervising client advisors, merchandise management and daily store operations. This role leads by example to deliver exceptional client service, coach team members, uphold visual standards and act as a brand ambassador within the community.
Responsibilities
- Provide supervision and guidance to client advisors on the selling floor to drive sales and performance
- Partner with team manager to deliver real time coaching and feedback to achieve business goals
- Assist in onboarding and training of new client advisors to ensure consistent branded experience
- Deliver exceptional client service by greeting, listening and assisting clients to exceed shopping needs
- Actively attract new clients through community networking and brand ambassadorship
- Perform floor leadership duties including opening and closing the store and organizing coverage
- Support daily store operations when management is not present
- Maintain visual presentation of products in accordance with brand standards
- Serve as first point of contact for difficult client issues
Requirements
- Sales management experience in retail or luxury retail preferred
- Bachelor's degree preferred
- Proven ability to drive positive customer experiences and measurable results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook
- Strong verbal and written communication and organizational skills
- Passion for the fashion industry
- Flexibility to work evenings weekends and holidays
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