Summary
The Senior Client Advisor supports the Store Director and Team Manager in driving sales, supervising and training Client Advisors, managing merchandise, and overseeing daily store operations while representing the brand and delivering exceptional client service.
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to drive sales and performance
- Partner with Team Manager to deliver coaching and feedback to achieve business and product category goals
- Assist in development and growth of team members and ensure branded onboarding and training
- Deliver exceptional client service by greeting, listening, and assisting clients to meet shopping needs
- Attract new clients through community networking and brand ambassadorship
- Drive and exceed individual KPI goals through high quality sales and service
- Carry out floor leadership duties including opening and closing the store and organizing coverage
- Support visual standards and daily store operations when management is not present
- Serve as first point of contact for difficult client issues
Requirements
- Sales management experience in retail, luxury retail, or service-related industry preferred
- Bachelor's Degree in a related field preferred
- Proven ability to drive positive customer experiences and deliver measurable results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Office including Word Excel PowerPoint Outlook
- Industry awareness and strong business acumen
- Strong verbal and written communication and excellent organizational skills
- Passion for the fashion industry
- Flexibility to work evenings weekends and holidays
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