Summary
The Senior Client Advisor assists store leadership in driving sales, supervising and training client advisors, managing merchandise and supporting daily store operations. This role models brand values, delivers exceptional client experiences and leads by example to achieve KPI goals in a luxury retail environment.
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to drive sales and performance
- Partner with Team Manager to deliver real time coaching and feedback
- Assist in onboarding and training of Client Advisors to ensure consistent branded experience
- Greet and assist clients to exceed shopping needs and build long term relationships
- Demonstrate product knowledge and brand heritage to support sales
- Lead floor operations including opening and closing the store and organizing coverage
- Maintain visual standards and presentation of merchandise
- Support daily operations when management is not present and handle difficult client issues
Requirements
- Sales management experience in retail or luxury retail preferred
- Bachelor’s degree in related field preferred
- Proven ability to deliver positive customer experiences and measurable sales results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Word Excel PowerPoint and Outlook
- Strong verbal and written communication and organizational skills
- Passion for the fashion industry
- Flexibility to work evenings weekends and holidays
We have summarized this job description for you, click apply to see more details from the employer.
