Summary
The Senior Client Advisor supports the Store Director and Team Manager in driving sales, supervising and training client advisors, managing merchandise, and overseeing daily store operations. This role acts as a brand ambassador, models exceptional client service, and helps achieve business and product category goals while maintaining Gucci standards.
Responsibilities
- Provide supervision and guidance to client advisors on the selling floor to drive sales performance
- Partner with Team Manager to deliver real time coaching and feedback
- Assist in onboarding and training new client advisors to ensure a consistent branded experience
- Deliver exceptional client service by greeting listening and assisting clients to exceed shopping needs
- Attract new clients through community networking and brand ambassadorship
- Drive and exceed individual KPI goals through high quality sales
- Perform floor leadership duties including opening and closing the store and organizing coverage
- Maintain visual displays in accordance with brand visual standards
- Support store operations and serve as first point of contact for difficult client issues
Requirements
- Sales management experience in retail luxury retail or service industry preferred
- Bachelor’s degree in a related field preferred
- Proven ability to drive positive customer experiences and measurable results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook
- Strong verbal and written communication and organizational skills
- Industry awareness strong business acumen and passion for the fashion industry
- Flexibility to work evenings weekends and holidays
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