SummaryAs a Senior Client Advisor at Gucci, you will play a crucial role in driving sales, training Client Advisors, and managing daily store operations. You will act as a brand ambassador, promoting Gucci values and building strong relationships with clients and team members.
Responsibilities- Provide supervision and guidance to Client Advisors to achieve high performance and customer satisfaction.
- Partner with the Team Manager for real-time coaching and feedback to meet business goals.
- Assist in team development and ensure a consistent onboarding experience for new Client Advisors.
- Deliver exceptional client service and act as a role model in exceeding client expectations.
- Manage floor leadership duties, including opening/closing the store and handling difficult client issues.
- Contribute to maintaining visual display standards and support daily store operations.
Requirements- 3+ years of sales management experience in retail or luxury retail.
- Bachelor’s Degree in a related field preferred.
- Proven ability to drive positive customer experiences and deliver results.
- Strong verbal and written communication skills and proficiency with Microsoft Office.
- Passion for the fashion industry and flexibility to work a retail schedule, including evenings and weekends.
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