Summary
The Senior Client Advisor supports store leadership in driving sales results, supervising and training Client Advisors, managing merchandise and daily store operations. This role acts as a brand ambassador delivering exceptional client service, coaching team members and maintaining Gucci standards on the sales floor.
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to drive sales performance
- Partner with Team Manager to deliver coaching and feedback to achieve business goals
- Assist in onboarding and training of new Client Advisors to ensure consistent brand standards
- Deliver exceptional client service by greeting, listening and assisting clients to meet their needs
- Actively network to attract new clients and build lasting relationships
- Drive individual KPI goals through high quality sales and customer service
- Perform floor leadership duties including opening and closing the store
- Support visual presentation of products in accordance with brand standards
- Serve as first point of contact for difficult client issues when management is not present
Requirements
- Sales management experience in retail or luxury retail preferred
- Bachelor's degree in a related field preferred
- Proven ability to drive positive customer experiences and measurable results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Office including Word Excel PowerPoint Outlook
- Strong verbal and written communication and organizational skills
- Industry awareness and strong business acumen
- Passion for the fashion industry
- Flexibility to work retail schedule including evenings weekends and holidays
We have summarized this job description for you, click apply to see more details from the employer.
