Summary
The Senior Client Advisor supports the Store Director and Team Manager to drive sales, train and supervise Client Advisors, manage merchandise and daily store operations. This role leads by example to deliver exceptional client experiences and represents the brand within the marketplace.
Responsibilities
- Supervise and guide Client Advisors on the selling floor to achieve performance targets
- Partner with Team Manager to provide real time coaching and feedback
- Assist in onboarding and training of new Client Advisors to ensure branded experiences
- Deliver exceptional client service by greeting listening and assisting clients
- Drive individual KPI goals and attract new clients through community networking
- Perform floor leadership duties including opening and closing the store
- Uphold visual display standards for all products
- Support daily store operations when management is not present
- Serve as first point of contact for difficult client issues
Requirements
- Sales management experience in retail luxury or service industries preferred
- Bachelor's degree in a related field preferred
- Proven ability to drive positive customer experiences and measurable results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook
- Industry awareness and strong business acumen
- Strong verbal and written communication and organizational skills
- Passion for the fashion industry
- Flexibility to work evenings weekends and holidays
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