Summary
As a Senior Client Advisor you will support the Store Director and Team Manager to drive sales, supervise and train Client Advisors, manage merchandise and daily store operations while representing the brand through exceptional client service and leadership.
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to maximize performance
- Partner with Team Manager to deliver coaching and feedback to meet business and product goals
- Assist in development and onboarding of new Client Advisors and facilitate training
- Deliver exceptional client service by greeting, listening and assisting clients to meet their needs
- Act as a Brand Ambassador to attract new clients through community networking
- Drive and exceed individual KPI and sales targets through high quality service
- Perform floor leadership duties including opening and closing the store and organizing coverage
- Maintain visual display standards and support store operations when management is absent
Requirements
- Sales management experience in retail, luxury retail or service industry preferred
- Bachelor’s degree in a related field preferred
- Proven ability to drive positive customer experiences and measurable results
- Ability to manage competing priorities in a fast paced retail environment
- Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook
- Strong verbal and written communication and organizational skills
- Industry awareness and strong business acumen
- Flexibility to work evenings weekends and holidays
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