Summary
Senior Client Advisor responsible for supporting store leadership to drive sales, coach and supervise client advisors, manage merchandise and daily operations, and represent the brand through exceptional client service and community networking.
Responsibilities
- Provide supervision and guidance to client advisors on the selling floor to drive sales performance.
- Partner with Team Manager to deliver real time coaching and feedback to meet business goals.
- Assist in development and onboarding of new client advisors and facilitate training.
- Deliver exceptional client service by greeting, listening, and assisting clients to exceed shopping needs.
- Demonstrate strong product knowledge and brand heritage to support sales.
- Attract new clients through community networking and act as a brand ambassador.
- Perform floor leadership duties including opening and closing the store and organizing coverage.
- Support visual display standards and merchandise presentation in accordance with brand guidelines.
- Serve as first point of contact for difficult client issues when management is not present.
Requirements
- Sales management experience in retail, luxury retail, or service-related industry preferred.
- Bachelor's degree in a related field preferred.
- Proven ability to drive positive customer experiences that build loyalty and deliver results.
- Ability to manage competing priorities in a fast paced environment.
- Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication and organizational skills.
- Passion for the fashion industry and brand representation.
- Flexibility to work evenings weekends and holidays as required.
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