Summary
The Senior Client Advisor will support the Store Director and Team Manager in driving sales, supervising and training Client Advisors, managing merchandise and daily store operations while representing the brand and delivering exceptional client experiences.
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to drive sales and performance
- Partner with Team Manager to deliver real time coaching and feedback
- Assist in development and onboarding of new Client Advisors and facilitate training
- Act as a Brand Ambassador to attract new clients and network within the community
- Drive and exceed individual KPI goals through exceptional client service
- Perform floor leadership duties including opening and closing the store
- Organize coverage for the sales floor and support operations when management is not present
- Maintain visual display standards in accordance with brand guidelines
- Serve as first point of contact for difficult client issues
Requirements
- Sales management experience in retail or luxury retail preferred
- Bachelor’s Degree in a related field preferred
- Proven ability to deliver positive customer experiences and measurable results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Word Excel PowerPoint and Outlook
- Strong verbal and written communication and organizational skills
- Industry awareness and strong business acumen
- Passion for the fashion industry
- Flexibility to work retail schedule including evenings weekends and holidays
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