SummaryAs a Senior Client Advisor at Dolce & Gabbana's Charlotte SouthPark Mall boutique, you will provide a unique and sophisticated experience to clients while supporting the boutique's leadership team. You will uphold the brand's values and image, acting as a role model for the team.
Responsibilities- Provide impeccable service and act as a brand ambassador.
- Tailor client experiences to exceed expectations.
- Drive individual and store KPIs including Consignment, Appointments, and Conversion.
- Mentor and coach team members, sharing best practices.
- Create and maintain a positive work environment.
- Build and maintain a strong client portfolio through proactive outreach.
- Ensure qualitative monitoring and updating of CRM.
- Create personalized silhouettes for clients.
- Act as MOD when required, overseeing floor operations.
- Execute opening/closing procedures and hold store keys.
- Provide insights into fashion trends and luxury market developments.
- Maintain visual merchandising standards and support inventory processes.
- Foster a collaborative and professional store environment.
Requirements- 3+ years of luxury retail sales experience.
- Excellent written and verbal communication skills.
- Experience in Women's and Men's RTW.
- Results-driven with leadership capabilities.
- Adaptable and comfortable in a fast-paced environment.
- Flexible schedule availability including evenings, weekends, and holidays.
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