Senior Manager Retail and Operations

The Senior Manager of Retail & Operations will be an integral member of the direct retail team, serving as the operational expert and strategy lead to identify and build new operational processes for free standing boutiques, concessions, pop-up activations and temporary distortions. This role requires advanced planning, agility, and problem solving to address opportunities during all stages of planning and execution, delivering operational excellence and execution through development and design planning to support current and future business needs.

• Develop and redesign operational processes for current and future business needs.
• Seek improvements to optimize efficiency and future proof operations.
• Provide operational input and execute activities in support of retail stores.
• Manage pipeline of future openings in partnership with Retail Business Development.
• Track retail operations spend vs. total budget and ensure financial objectives are met.
• Partner cross-functionally to execute all aspects of retail openings and activations.
• Project manage and roll out new technologies, policies, and procedures.
• Troubleshoot operational problems with relevant departments.
• Develop and conduct retail operations training programs for staff.
• Ensure regular presence in stores and gather feedback for cross-functional teams.

• 5-7 years of experience in vertical retail, D2C organization, and project management.
• Experience in beauty and fragrances or luxury fashion environment preferred.
• Strong time management and prioritization skills.
• Ability to travel within market, up to 25-50%.
• Flexibility to include weekend, evening, and overnight work as needed.
• Exceptional computer skills, including advanced Excel and PowerPoint.