Shoe Care Specialist - NorthPark Center

Summary

Provide professional shoe care services and customer consultation at the shine stand, maintaining organization and meeting productivity goals. Perform shoe shining, minor repairs, and use store technology to assist customers while supporting department needs. Maintain accurate transaction records and communicate supply needs to management.

Responsibilities

• Perform shoe care tasks according to company guidelines and service standards
• Keep the shine stand organized and ready for customers
• Shine shoes and provide care consultations and minor repairs
• Use store technology to answer phones and checkout customers
• Record customer information and maintain accurate transaction records
• Meet department and individual productivity goals
• Record tips daily and report supply needs to manager
• Flex into other shoe stock and cleaning tasks as needed

Requirements

• Basic math, organization, and written communication skills
• Previous shoeshine experience; preferred minimum 1-2 years
• Ability to build relationships with customers and peers through professional communication
• Willingness to learn and take ownership for personal growth and accountability
• Ability to work independently with little day-to-day direction
• Flexibility to work a variable schedule based on business needs