Summary
The Showroom Manager assists in managing general showroom functions, focusing on delivering excellent client service, cultivating a professional environment for staff, and partnering with the management team to set standards and drive performance.
Responsibilities
- Achieve and exceed sales goals through strategies, clienteling, and sourcing new clients
- Evaluate team performance and provide coaching and action plans for development
- Monitor market competition, watch trends and client shopping behaviors
- Forecast, plan and budget for business needs including payroll and staffing
- Manage daily operational tasks according to showroom standards including selling and service
- Assist with recruitment and retention efforts
- Support the Showroom Director and lead within the building
- Foster teamwork, trust and collaboration with peers, clients and supervisors
- Develop and cascade product knowledge and training to the team
Requirements
- Minimum 2 years retail service experience, preferably in luxury retail
- Knowledge of watch trends and marketplace competition
- High school diploma or equivalent; college degree or equivalent experience preferred
- Proficiency with MS Office and retail systems such as labor management and inventory
- Strong oral and written communication skills with clients and team
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