SummaryThe Sr. Technical Program Manager at Nordstrom is a dynamic role that requires a combination of technical expertise, strategic thinking, and strong communication skills. The Sr. TPM is responsible for driving the execution of technology programs and projects within the Supply Chain Technology domain from inception to delivery, ensuring alignment with Nordstrom's strategic goals.
Responsibilities- Contribute to the delivery roadmap, planning for the next 6-12 months, ensuring that requirements are independent of a specific implementation.
- Engage with product management and engineering teams to align prioritization of business initiatives and key metrics that define the success of these initiatives.
- Manage scope, risk, resources, and schedules, balancing trade-offs between short-term iteration and longer-term planning.
- Maintain and evolve the program roadmap for assigned squads, ensuring understanding of project goals and vision.
- Identify hard external dependencies and ensure that systems can meet targeted service-level objectives despite these challenges.
- Work directly with engineering teams to break down goals into small, iterative deliverables.
- Prioritize platform health by tracking and addressing bugs, tech debt, and operational items.
- Build and manage relationships with partners and stakeholders, resolving issues and negotiating timing of dependencies to ensure successful delivery.
- Demonstrate a broad understanding of system functionality and interactions, participating in design review processes and serving as a subject matter expert for the area of responsibility.
- Lead teams through the full project lifecycle, including ideation, definition, build, testing, launch, and support & closure phases, utilizing appropriate project management methodologies and tools.
- Ensure a comprehensive testing strategy aligns with initiative goals and oversees the execution of test cases.
- Manage the deployment of products or systems, coordinating across teams and functions, identifying and mitigating risks, and ensuring quality and performance standards are met.
- Provide support throughout the hyper-care period post-launch and prepare for a transition to a steady-state operational model.
- Identify and produce valuable analytics for improved performance and business decisions.
- Lead with a curious mindset and always drive for "one good way" in how programs/projects are defined and implemented.
Requirements- A 4-year degree in Computer Science, Engineering, or a related technical field is preferred, or equivalent experience.
- 5+ years of professional experience in program or project management within a technology environment.
- Demonstrated ability to manage complex projects with multiple dependencies and minimal supervision.
- Strong stakeholder management skills with the ability to build relationships and communicate effectively at all levels of the organization.
- Proficient in project management tools such as MS Project, JIRA, Confluence and other relevant software or ability to learn various software tools quickly.
- Working knowledge of various SDLC methodologies and frameworks including Agile and DevOps.
- Excellent problem-solving skills and the ability to identify and mitigate risks proactively.
- Experience with large scale enterprise software/services.
- Experience drafting technical requirements.
- Supply chain domain experience is a plus.
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