SummaryAs a Team Manager at Gucci New York, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer-centric attitude. You will lead from the selling floor, providing real-time coaching and feedback to achieve business and product category goals, while representing the brand as a Gucci Ambassador.
Responsibilities- Lead and support the team on the selling floor, ensuring a consistent client experience.
- Provide regular feedback and support to Client Advisors to ensure ongoing development and motivation.
- Manage store operations, including opening and closing, and lead morning briefings.
- Develop cross-category focus and ensure team members sell across all categories.
- Participate in attracting, recruiting, and onboarding a high-performing team.
- Lead and inspire the team to execute a superior client experience and build long-lasting client relationships.
- Utilize clienteling tools to activate, retain, and grow the client base.
- Monitor client advisor performance and strategize to meet KPIs.
- Collaborate with cross-functional departments and maintain visual merchandising standards.
Requirements- 2-4 years of sales management experience in retail, luxury retail, or service-related industry.
- Bachelor’s Degree in a related field preferred.
- Ability to analyze selling reports and identify business trends.
- Proven ability to drive positive client experiences and deliver measurable results.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the fashion industry and ability to inspire and influence a team.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
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