Summary
Lead the store team to achieve sales targets and deliver an excellent client experience by driving product performance, fostering a client centric culture, and supporting the Store Manager on business planning and execution. Motivate and develop staff through coaching, talent identification, and by modeling sales leadership and brand values.
Responsibilities
- Drive team to exceed financial targets and maximize sales performance
- Support Store Manager in business planning through product performance analysis and action plans
- Foster cross selling and up selling and promote a digital mindset among the team
- Ensure excellent client journey and cultivate strong client relationships and loyalty
- Coach and develop team members, identify talent and partner with HR for development plans
- Manage customer complaints to maintain positive client relationships
- Oversee store operations including cash procedures, inventory, logistics and reporting
- Maintain back of house organization and protect company assets while enforcing grooming standards
- Master company tools and train team on product knowledge, sales techniques and policies
Requirements
- Strong business acumen and analytical skills
- Comprehensive knowledge of the luxury fashion industry and trends
- Proven ability to drive client experiences and build loyalty
- Excellent communication, interpersonal and leadership skills
- Ability to inspire, influence and coach a team
- Strong attention to detail and organizational skills
- Dependability and flexibility in schedule and working hours
- Familiarity with IT and digital sales tools
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