Team Manager, Sales - The Landmark

Summary

The Team Manager supports the Store Director in leading sales, operations and security teams to meet commercial targets and elevate the Tiffany client experience. You will assume oversight of the store in the Director's absence and act as a coach and mentor to the sales and operations staff. The role focuses on driving sales, developing client relationships, and ensuring operational and service excellence.

Responsibilities

• Coach, guide and support sales and operations teams to achieve or exceed commercial and profitability targets.
• Provide management presence on the sales floor and assume oversight when the Director is not present.
• Drive client development activities and deepen relationships to meet sales and product category KPIs.
• Lead service excellence initiatives, act on NPS and client feedback to improve the Tiffany experience.
• Attract, hire, train and retain top talent, and provide ongoing coaching, feedback and performance management.
• Champion operational efficiency, back-of-house management and compliance with internal controls and procedures.

Requirements

• Minimum of 3 years of retail or luxury retail store management or relevant customer-related experience.
• Proven track record in sales generation and managing achievement of commercial results.
• Flexibility to work days, nights, weekends and holidays and to perform various roles on the sales floor and in operations.
• Proficiency with Microsoft Office suite and point-of-sale and client tracking systems.
• Authorization to work in the United States.
• College or university degree preferred.