Summary
Temporary Client Advisor Manager providing approximately four months of leave-of-absence coverage at the Bloomingdale's 59th Street location beginning in December. Leads and coaches the store team to deliver exceptional client experiences, drive sales performance, and maintain operational and visual standards. Supports staffing, team development, and people-related priorities while acting as the on-floor leader for client experience management.
Responsibilities
- Provide leadership and continuity during the temporary assignment, coaching and supporting the team to achieve business goals.
- Conduct regular one-to-ones, observations, and performance reviews; identify development needs and implement action plans.
- Recruit, develop talent, and support succession planning in collaboration with Store Manager and HR.
- Lead clienteling activities, drive conversion, new client acquisition, and manage Client Experience Management segments.
- Demonstrate sales leadership by building a personal client portfolio and supporting cross-selling and prospecting efforts.
- Manage client flow on the selling floor and handle escalated client situations to ensure excellent service.
- Collaborate with Operations, HR, and Asset Protection to ensure adherence to company policies and operational standards.
- Support and maintain visual merchandising and grooming standards; communicate business strategy to the team.
Requirements
- Minimum 5 years of progressive retail experience and at least 2 years managing teams in retail or luxury retail.
- Bachelor's degree a plus.
- Proven track record of sales generation, client relationship development, and performance management.
- Strong business acumen, analytical skills, and ability to read and act on reports.
- Excellent communication and presentation skills, with a client-centric and results-driven mindset.
- Technologically adept with proficiency in Microsoft tools (Word, Excel, Outlook).
